SILENT APPOINTMENTS AVAILABLE

Please don't hesitate to ask for a silent appointment if you're anxious, tired, mentally drained or just want to avoid conversation and have some quiet time. There will be no judgement ... there never is. Regardless of the reason, you are always welcome to utilize this option. Your mental health matters.

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TIMING YOUR APPOINTMENTS 

Please allow plenty of time for your appointment. We want you to truly enjoy your visit and look forward to coming to the salon. Often, luxury hair appointments can last 2-3+ hours for a color refresh, highlight, gloss and blowout.  If you have any concerns regarding duration of appointments, please feel free to consult with your stylist in advance.

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CONFIRMATION CALLS 

As a courtesy, 48 hours prior to your appointment you will receive a conformation text that you will need to click the link to confirm. However, if you do not confirm and we are unable to reach you to confirm that appointment, your appointment will be cancelled and a fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee. 

 

CANCELLED/ RESCHEDULED  OR MISSED APPOINTMENTS 

Your appointments are very important to the Hush Hair members. They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations. If you cancel or make changes to your appointment less than 48 hours in advance you will be charged a 50% cancellation fee of the service(s) originally scheduled. If you exceed 2 times of rescheduling your appointment you will have to leave a 50% deposit for the future appointment. If it’s a recurring issue that you miss appointments or reschedule your stylist may refuse to provide you with future services.

 

RUNNING LATE 

We offer a 15 minute grace period if you are running behind to your appointment. If this happens, please text or call your stylist to make them aware. If you are going to be more then 15 minutes late, your appointment must be rescheduled to insure the stylist does not run behind for the rest of their day.

 

NO CALL / NO SHOW 

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% of the service(s) originally scheduled.

 

REFUNDS 

We DO NOT offer refunds of any kind. If for whatever reason you are unhappy with your service, please notify Katie within a week of your appointment. 

 

GIFT CARDS 

When you purchase a gift card from Hush, you are purchasing a promise that we will give the recipient the best experience we can! Whether it’s a loved one, friend, colleague, or client, we will make sure they feel special! Inquire about purchasing a gift card with Katie. 

*Gift cards are only valid with the stylist you purchased it from.

 

BRIDAL INQUIRES 

We love being involved in your special day! Please fill out our bridal form and our Bridal Coordinator will be in contact with you.

 

COLOR CORRECTIONS ON NEW CLIENTS 

We require a $50 deposit for all new clients receiving a color correction.

The deposit will be applied to your service the day of. Due to high demand this deposit is non refundable. 

 

CONSULTATIONS, COLOR CORRECTIONS & COLOR CORRECTION CONTRACT 

Consultations are highly recommended for all appointments, however for Color Corrections a consultation is required. The following information is important to know if you are a client receiving a color/chemical service:

Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under the care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment. Your stylist is not a trained medical physician. 

A color correction contract MUST BE SIGNED before your color correction appointment begins. Your stylist will provide you with the contract before your appointment begins. If you do not sign, the services will not be performed by the stylist and a cancellation fee will apply.

Below is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.

previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair

taking prescription medication: that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)

thermal damage: by over-use of hot tools

use of metallic dyes, salts, or minerals: (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services

use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services

permed or relaxed hair: chemicals may cause negative reaction to enlightenment services

 

**IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.**